Where is my order?

Your tracking number will be included in your fulfilment e-mail. We ship all of our orders with Royal Mail. Please note that UK second class postage tracking only updates when delivery has been attempted.

Are you able to ship to my country?

We offer worldwide shipping at checkout from our shop but if you don’t see your country listed please send us an email and we can look into that for you.

We ship using Royal Mail in the UK, and we cannot control which courier your order is passed to once it arrives in your country.

Any import duties incurred on receipt of your order are outside of our responsibility, and are to be paid by the customer.

For customers in Luxembourg, Germany and Denmark, we are required to pay Delivery Duties before posting, to shipping to these countries will be more expensive. Any additional duties are outside of our responsibility.

How much is shipping?

Our shipping costs vary order to order due to the size and weight of each package. Your shipping will be calculated for you at the checkout.

What happens if my order is returned to you?

In the unfortunate event that we receive your order back to us, we will get in touch using the email address provided on the order to rearrange delivery.

We will hold returned orders for up to 6 months from the date of return. If we do not receive a response or further delivery instructions within that time frame the order will be disposed of and we will no longer be responsible for the unclaimed products on the order.

How will my order be packaged?

As our signed and special editions are often precious and limited, all our books are individually wrapped in bubble wrap before shipping. Smaller orders will then be wrapping in a cardboard sleeve, and larger orders in a cardboard box.

In the unlikely event that your order arrives damaged, please send us an email with a photograph of the damaged item and we will help you from there.

Can I change my address once an order has been placed?

Unfortunately we cannot edit orders after it is placed. If your address has changed please get in contact with us and we can add a note to your order to ship to another address. Please note, the original address will still appear on the fulfilment email.

How long will it take for me to get my order?

Order times do vary but here are our estimates:

All time estimates are taken from royalmail.com

First Class Royal Mail 1-2 working days
Second Class Royal Mail 3-5 working days
Royal Mail International Tracked EUROPE 4-5 working days
Royal Mail International Tracked NORTH AMERICA 5-7 working days
Royal Mail International Tracked REST OF THE WORLD 5-8 working days

Can I order multiple copies of the same book?

We want everyone to have the opportunity to buy signed copies of special books. This means if you have ordered a large quantity of the same title or we believe you are buying books to sell on at a higher price we reserve the right to cancel your order.

As we sometimes receive very limited numbers of certain titles, we occasionally have to cap how many each customer is purchasing.

When will my order be shipped?

We aim to have all orders shipped within three to five working days of ordering. This may be slightly longer during busy periods as we are a small team.

If you have bought multiple books (including pre-orders) we will wait until everything is ready to process your order.

Our post is collected by Royal Mail every weekday (excluding bank holidays) at 3pm BST. Any orders processed after this time will be collected on the next working day.

For in-store collections, most orders will be available on the same day, depending on the stock level of the store you are collecting from. If you need the book urgently and you’d like to check the stock level, please e-mail or call the store before ordering.

If you’d like to receive your books straight away please send us an email and we can send them out to you for an additional postage cost.

I’m not happy with my dedication. Can I return my book?

All dedicated books are non returnable. It is at the authors discretion if they choose to write your particular dedication.

If you have ordered a dedicated book and would like to cancel it, please get in touch as soon as possible. If the books have not yet been signed, we can cancel it for you. If the books have already been signed, unfortunately we will be unable to cancel it.

Will I receive my pre-order on publication day?

We cannot guarantee that you will receive your book on publication day. We will pack and send pre-orders as soon as we can, but this is often dependent on when we receive the books from the publishers. In most cases, we receive books prior to publication date.

For books signed in store, availability dates are dependent on author availability, but we try to have the books available as near to publication as possible.

We are a small team and we’re working very hard, so we thank you for your patience.

Do you accept returns?

We are unable to offer refunds once orders have been fulfilled, but are happy to offer you store credit in the event that you change your mind after receiving your order. Please send us an e-mail within 28 days of delivery if you would like to return your book, so we can arrange for the book to be returned and a gift card with credit sent out to you.

If your order has arrived damaged please send us an email with a photograph of the damaged item and we will help you from there.

At what point am I charged for a pre order?

In order to secure your pre order, payment is taken at the point of placing the order.

Can I change/add a dedication to my order?

Yes, please fill out the below form with your name, order number, new dedication and email address.

FAQs